privacy policy

This privacy policy depicts how Support Know how accumulates, utilizes and reveals the data that Support Know how Tech services gathers on connecting with the customers according to the Terms of Us (http://Support Know how.com/terms_of_sale.php). When you enter the information through our website, chats or emails, we handle your queries to our experts or agree to use our services or you utilize the Services with the consistent privacy policy.

HOW Support Know how COLLECTS INFORMATION
We offer Tech Support Services to the customers utilizing online applications or through phone. These tools are incorporated with the apps that empowers us to remotely access the client’s machine with their authorization. We require certain data and authorizations from you to give the Services. Some of the information is directly provided by the client itself.

TYPES OF INFORMATION Support Knowhow COLLECTS

PERSONAL INFORMATION:
When required, we will ask you the information that personally recognizes you or permits us to interact with you. So in order to utilize the Services, the client must enroll or provide relevant information. For online enrollment, we request you to provide give contact particulars, (for example, First and Last name, E-mail address, Postal location, Personal identifier and so on.). Support Knowhow utilizes this data to contact you in regards the services you have demanded. This incorporates re-enrollment/renewal, special or unique deals, and overviews on enhancing our Services.

PAYMENT INFORMATION:
If you opt the Support Knowhow Services, then Support Knowhow may accumulate your credit card information, and other payment information. Like many other organizations, they can might use the third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Support Knowhow uses payment information to complete your transactions.

SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for Computer related information to offer the Service. As examples, this information may include:

  • Type of computer
  • Information about the date of purchase of your computer.
  • Model number of your computer or any other hardware.
  • Identification number of your computer
  • Software installed or peripherals attached to it,
  • System and registry data about software installations and hardware configurations, and error tracking files.
  • Condition of the computer.

Generally, this information is needed to offer you the modified technical support enhance our supported products lists.

DIAGNOSTIC TOOL:
Support Knowhow utilizes some online analytic tools that may gather a variability of helpful data about the condition of a machine framework and the apps installed in it. This data is imparted to Tech Support team over the Internet using secure technologies. Support Knowhow investigates this data to detect and resolve the concerns.

LIVE HELP SESSION RECORDS:
Support Knowhow totally has the right to monitor and record all the On-line and Off-Line sessions between Support Knowhow experts and the clients for quality control and service-related purposes. Some of the organizations use this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate personal information with the recorded session.

COOKIES:
We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with Support Knowhow . Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.

LOG FILES:
Support Knowhow team use IP addresses to manage the website, track user movement, and analyze trends

INTERNATIONAL USERS
Because Support Knowhow operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by Support Knowhow and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the Support Knowhow website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

SECURITY
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

SURVEYS
We gather information from time-to-time through surveys. Contribution in these surveys is deliberate and it’s the choice of user whether to participate or not. Information required may include contact elements (such as name and shipping address), zip code etc. Survey information

CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.

NOTIFICATION OF CHANGES
We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

You may “opt-out” of receiving promotional emails from Help Centre by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing support@supportknowhow.com. Opt-out requests will not apply to transactional service messages, including messages about your current Help Centre and services.

– See more at: http://www.supportknowhow.com/privacy-policy#sthash.ewbwBRuc.dpuf

Leave a Reply

Your email address will not be published. Required fields are marked *