HOW Support Know how COLLECTS INFORMATION
We offer Tech Support Services to the customers utilizing online applications or through phone. These tools are incorporated with the apps that empowers us to remotely access the client’s machine with their authorization. We require certain data and authorizations from you to give the Services. Some of the information is directly provided by the client itself.
TYPES OF INFORMATION Support Knowhow COLLECTS
When required, we will ask you the information that personally recognizes you or permits us to interact with you. So in order to utilize the Services, the client must enroll or provide relevant information. For online enrollment, we request you to provide give contact particulars, (for example, First and Last name, E-mail address, Postal location, Personal identifier and so on.). Support Knowhow utilizes this data to contact you in regards the services you have demanded. This incorporates re-enrollment/renewal, special or unique deals, and overviews on enhancing our Services.
If you opt the Support Knowhow Services, then Support Knowhow may accumulate your credit card information, and other payment information. Like many other organizations, they can might use the third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Support Knowhow uses payment information to complete your transactions.
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for Computer related information to offer the Service. As examples, this information may include:
- Type of computer
- Information about the date of purchase of your computer.
- Model number of your computer or any other hardware.
- Identification number of your computer
- Software installed or peripherals attached to it,
- System and registry data about software installations and hardware configurations, and error tracking files.
- Condition of the computer.
Generally, this information is needed to offer you the modified technical support enhance our supported products lists.
Support Knowhow utilizes some online analytic tools that may gather a variability of helpful data about the condition of a machine framework and the apps installed in it. This data is imparted to Tech Support team over the Internet using secure technologies. Support Knowhow investigates this data to detect and resolve the concerns.
LIVE HELP SESSION RECORDS:
Support Knowhow totally has the right to monitor and record all the On-line and Off-Line sessions between Support Knowhow experts and the clients for quality control and service-related purposes. Some of the organizations use this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate personal information with the recorded session.
Support Knowhow team use IP addresses to manage the website, track user movement, and analyze trends
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
We gather information from time-to-time through surveys. Contribution in these surveys is deliberate and it’s the choice of user whether to participate or not. Information required may include contact elements (such as name and shipping address), zip code etc. Survey information
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES
You may “opt-out” of receiving promotional emails from Help Centre by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing firstname.lastname@example.org. Opt-out requests will not apply to transactional service messages, including messages about your current Help Centre and services.
– See more at: http://www.supportknowhow.com/privacy-policy#sthash.ewbwBRuc.dpuf